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Novlr
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"Auth session missing" on password reset
Investigating
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Pamela Koehne-Drube
Jun 2, 2026

We are looking into a fix for an error that gives an "Auth session missing" message on attempted password reset. This usually happens if you request a password reset email and follow the link in the email from a different device than the one the initial request came from.

A workaround is to re-request the password and make sure you check your email for the password reset link on the same device on which you requested the email from.

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Pamela Koehne-Drube
Jun 2, 2026
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