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Before you submit a bug report, please search first to see if it's already been reported. The more detail you can give us, the better. Let us know where you experienced it, whether you can replicate it, and if you can, include a screenshot of any errors or issues.
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Before you submit a bug report, please search first to see if it's already been reported. The more detail you can give us, the better. Let us know where you experienced it, whether you can replicate it, and if you can, include a screenshot of any errors or issues.
2
Nested Chapters disappear
Investigating

If I add a nested chapter and give it a title and even a synopsis, and then move on to another nested chapter, when I reopen/reload the page they are blank. I have to rewrite both title and synopsis and try refreshing just to be sure they stayed.

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3
Comment highlight remaining after deletion
Investigating

When blocks of text have comments applied, and comments are deleted, in some cases, the highlighting stays, even though they are no longer connected to a comment.

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4
Titles resetting
Investigating

Sometimes, chapter titles will randomly reset to either their untitled or default import state.

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2
No nested imports
Investigating

When clicking on a primary chapter to import, the most likely use case is in order to import that chapter nested. Currently it imports as a new primary chapter rather than as a nested chapter, as expected.

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2
Chapters not splitting on import
Planned

In some cases, when there is a comment assigned to a formatted title in a .docx file, our importer will not recognise this as a chapter title. Instead of splitting it, the text will be added to the chapter that came before it.

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4
Unstable analytics
In progress

Analytics can sometimes jump wildly requiring a manual recalculation on a case-by-case basis. We are looking at the underlying issue and making steps to improve this.

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2
No padding on share links
Planned

There is no padding around the text on share links that are viewed on mobile devices.

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2
Slow import
Planned

Import is very slow, especially with large documents. We need to investigate why this is, and/or give some kind of "working in background" notification.

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1
Windows device-native keyboard shortcuts don't work
Investigating

Not all device-native keyboard shortcuts work with Novlr on Windows devices. If you have experienced this, please let us know what shortcuts you use regularly that aren't compatible so we can investigate.

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2
Projects not loading
Shipped

This issue is caused when writers have an older version of Novlr stored in their browser than the one that is currently live. We've added the ‘Refresh to the latest version’ popup for when we push a new release that will stop this from happening.

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2
ProWritingAid integration issues
Planned

The PWA integration conflicts with those who use the PWA browser extension, and the add-to-dictionary feature doesn't currently work.

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1
Google Docs -> Novlr formatting broken on export
Investigating

Text copied and pasted from Google Docs and into Novlr, has strange formatting on export, often with lines that appear through the text.

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2
Nested chapters reopening
In progress

Nested chapters constantly re-open, even after you’ve closed them as soon as you do some kind of task, like create a new chapter, or navigate to a different page.

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2
Comment linking with pasted text
Planned

When text with a comment is copied and pasted it still shows the comment highlight but the comment is not duplicated in the comments panel.

This should either:

  1. remove the comment highlight and paste as plain text
  2. duplicate the comment
1