Our word counts are showing slightly higher than expected due to the way that the algorithm reads punctuation that is italicised (it reads the punctuation as a separate word, rather than as part of the word before it).
We are looking into a fix for this. Please be aware that when the fix for this goes live, some historical word count data may change slightly as the fix applies retroactively.
When the proofreader hits 10k words in a project, it stops being able to find error.
We're investigating why this might be.
Some share snippets will have slightly different formatting depending on the aspect ratio of the output. We're looking into standardising this so it looks as expected no matter the size.
The visual indicator for comments is still showing in text for comments that a writer has actively deleted. This is a visual bug only for deleted comments, and no text on active comments has been lost.
When you update the synopsis note, those changes don't persist to live share links, even when they're unshared and then reshared.
We're investigating the root cause and will push a fix live when it's ready.
Spell check is not currently finding errors. We are looking into this as an immediate priority.
We are looking into a fix for an issue that blocks export if the project or a section contains an alternative glyph or character in the title.
We are looking into a fix for an error that gives an "Auth session missing" message on attempted password reset. This usually happens if you request a password reset email and follow the link in the email from a different device than the one the initial request came from.
A workaround is to re-request the password and make sure you check your email for the password reset link on the same device on which you requested the email from.
We've had some reports of writers being randomly logged out of Novlr, taking them into a log in loop.
It looks like this issue is isolated to our old app. If you haven't upgraded yet we recommend switching to the new app, which should resolve the issue.
To upgrade, head over to studio.novlr.org, log in with your Novlr details, and then run the upgrade to bring all your data over.
Please make sure you also update all bookmarks and app shortcuts to the new address.
We've had reports of users getting a "Connecting to sync server error."
This is a temporary error that lasts for around 10 minutes and will resolve on its own, however it may be reoccurring.
If you see this error, your words are safe. They are still saving and will resync once the connection is re-established. The issue seems to be that the app is unable to pull data from our backend to display it on the frontend, meaning that versions may be buggy while the outage is active. But rest assured, the data is still there.
As a temporary measure, while we investigate, if you see this error, you can continue to write, but please avoid attempting to restore versions while the error is active. It should resolve itself shortly.
We're investigating an issue where Google Drive will connect but fails to back up.
Dropbox is currently error free.
The last weekly report I received dates back from March 23rd. The feature is still enabled in my account settings. I disabled and re-enabled it, but I still didn't get the report I was supposed to get today.
The option to justify text doesn't appear anymore. I can only align the text to the left, the right, or the center.
I just opened novlr to continue working on my next chapter and it asked me to login. Never happened before since my account info was saved in google but after logging in the website opened for a few seconds before redirecting me back to the login menu.
It doesn't seem to work and I really need to post my next chapter in a few days.
When I try to log in, it saying that I can’t log with the details I have. I has tried to log out and in on mobile and it have no problem in such, so there wasn’t a mistake in password
Nested chapters will be assigned the same number when they're first created in succession. This resets to correct if a chapter is reordered, but will remain incorrectly numbered if not.
The chapter I'm working on keeps moving. It always places itself between chapters 1 and 2, no matter how many times I put it back where it's supposed to be. I'm using Firefox on Android.
I think something happened right after this(see screenshot), because I’ve since written up to half of Chapter 13
I am writing in Croatian and since the font used in the editor does not have the letters specific to our language (čćšđž), a substitute font for this letters is used, making the text look a bit ugly. Can you use the Latin Extended-A version of the font that includes all the characters used by most languages that write in Latin script? Novlr currently uses the Merriweather font (sans) and as far as I can see, it has Latin Extended-A (Google fonts).
If I add a nested chapter and give it a title and even a synopsis, and then move on to another nested chapter, when I reopen/reload the page they are blank. I have to rewrite both title and synopsis and try refreshing just to be sure they stayed.
When blocks of text have comments applied, and comments are deleted, in some cases, the highlighting stays, even though they are no longer connected to a comment.
Sometimes, chapter titles will randomly reset to either their untitled or default import state.
When clicking on a primary chapter to import, the most likely use case is in order to import that chapter nested. Currently it imports as a new primary chapter rather than as a nested chapter, as expected.
In some cases, when there is a comment assigned to a formatted title in a .docx file, our importer will not recognise this as a chapter title. Instead of splitting it, the text will be added to the chapter that came before it.