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Novlr
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Connecting to sync server error
Investigating
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Pamela Koehne-Drube
Jun 1, 2026

We've had reports of users getting a "Connecting to sync server error."

This is a temporary error that lasts for around 10 minutes and will resolve on its own, however it may be reoccurring.

If you see this error, your words are safe. They are still saving and will resync once the connection is re-established. The issue seems to be that the app is unable to pull data from our backend to display it on the frontend, meaning that versions may be buggy while the outage is active. But rest assured, the data is still there.

As a temporary measure, while we investigate, if you see this error, you can continue to write, but please avoid attempting to restore versions while the error is active. It should resolve itself shortly.

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Pamela Koehne-Drube
Jun 1, 2026
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